Refund Policy

Last updated: July 15, 2026

This Refund Policy applies to purchases made from Good Vibes Only (“GVO,” “we,” “us,” or “our”) through www.gvomyco.store. Please review it before placing an order.

1. Order Changes and Cancellations

Contact us as soon as possible if you need to cancel an order or correct a shipping address. Orders normally require up to two business days to process, but fulfillment may begin sooner. We cannot guarantee a change or cancellation after an order has entered fulfillment or shipped.

Email gvomycosales@outlook.com with your order number, the email used at checkout, and the requested change. If an approved cancellation involves a captured payment, the refund will be issued to the original payment method.

2. Final-Sale Products

Because many GVO products are consumable, ingestible, perishable, or personal-use goods, they are final sale once shipped unless they arrive damaged, defective, incorrect, or applicable law requires otherwise. We cannot accept returns of products that have been opened, used, consumed, tampered with, or stored improperly. Change-of-mind purchases and dissatisfaction based solely on personal taste or preference are not eligible for return or refund.

3. Damaged, Defective, or Incorrect Items

If an item arrives damaged, appears defective, or is not what you ordered, contact us within 7 calendar days of delivery. Include:

  • your order number and the email used at checkout;
  • a description of the issue and the affected quantity;
  • clear photos of the product, packaging, shipping label, and damage or error.

Please keep the product and all original packaging until we complete our review. Depending on the circumstances, we may request additional information or require the item to be returned using instructions we provide.

4. Missing Items

Report a missing item within 7 calendar days of delivery. We will compare the report with fulfillment and carrier records. If the claim is approved, we may send a replacement, issue a refund or partial refund, or provide store credit, depending on availability and the circumstances.

5. Delayed, Lost, or Misdelivered Packages

Delivery dates are estimates and carrier delays can occur. If tracking shows a delay or no movement, please contact the carrier first and then contact us if further review is needed. If tracking shows “delivered” but you cannot locate the package, check the delivery area, household members, neighbors, and carrier details before contacting us.

We will assist with a reasonable carrier review, but approval of a refund or replacement depends on the available tracking, address, delivery, and claim information. GVO is not responsible for delays or losses caused by an inaccurate address provided at checkout, an unauthorized address change, refusal of delivery, or theft after confirmed delivery, except where required by law.

6. Approved Resolutions

After reviewing an eligible claim, GVO may offer a replacement, refund, partial refund, or store credit. The appropriate resolution depends on the issue, product availability, and applicable law. We do not guarantee a specific resolution before the review is complete.

Approved refunds are sent to the original payment method. Banks and card providers commonly require 5–10 business days to post a refund after it is issued. Original shipping charges are not refundable unless the issue resulted from our error or applicable law requires otherwise.

7. Refused or Undeliverable Packages

Orders returned because they were refused, unclaimed, or addressed incorrectly may be ineligible for refund. If a refund is approved after the order is returned to us, actual shipping and carrier-return costs may be deducted where permitted by law. Reshipping may require payment of additional shipping charges.

8. Fraud, Abuse, and Policy Misuse

We may deny a claim that is incomplete, inconsistent with available records, submitted outside the stated period, or reasonably suspected to involve fraud, abuse, repeated misuse, or violation of our Terms of Use.

9. Legal Rights

This Policy does not limit rights that cannot be waived under applicable consumer-protection law. Where local law provides a different remedy or timeframe, that law controls.

10. Contact Us

To request help with an order, email Good Vibes Only at gvomycosales@outlook.com or use our Contact page. Include your order number so we can assist you efficiently.